Professional etiquette at the workplace authorstream. I am in the midst of preparing a presentation to a group of graduates. The variety of the individuals you are inviting will determine the details. It is designed for anyone who uses the telephone and is written with both the customer and the organisation in mind to maximise service and customer care. As a l iteral translation, etiquette simply means a col lection of l ittle reminders to help people understand how to behave in va r i o us s i t u a tio n s.
This is powerful exercise in creative writing where delegates get to write a phone conversation based on certain limiting criteria. Every time you answer the phone, you not only represent your organization, but you may be the. Protocol, etiquette and hosting is a oneday protocol training course on how to navigate highprofile encounters with confidence, insight and style. Take the callers name and address and pass this on to the department concerned for follow up if a guest calls you and says she is feeing unwell i. Games for email and telephone etiquettes zip download. Ppt telephone etiquette tips powerpoint presentation free. Professional etiquette at the workplace authorstream presentation. Scribd is the worlds largest social reading and publishing site. Here are some effective telephone etiquette tips that you could use to stay atop the globalised business world a free powerpoint ppt presentation displayed as a flash slide show on id. Feb 15, 2012 after a demonstration of an awful telephone answer, an example of how to answer the phone using proper telephone etiquette is shown. Use pdf download to do whatever you like with pdf files on the web and regain control. The title slide is quite simplistic and actionable in its own way. Telephone etiquette training from mmm training solutions.
Abusive language through official email take action. By being a little more conscientious and aware of our call etiquette, the game of phones is something we all can win. Telephone etiquettes we often have conversations over phone and it is very important that we pay attention to how you talk or behave on phone. Professionalism, telephone and email etiquette xpowerpoint. Soft skills training corporate training, executive.
The 5 most important rules of proper telephone etiquette with so much attention being placed on online communication, whether its via email and social media, it seems that conversing with your actual voice is a lost art. The 5 most important rules of proper telephone etiquette. The following guidelines will help to make the first impression a good one. Use effective call greetings as a caller and receiver project del mars image in a positive manner practice good telephone techniques and telephone manners slideshow 5002594 by naiara. Dec 25, 2019 business etiquette ii ppt describes meaning of business etiquette, importance of introduction, rules of introduction, handshake etiquette, telephone etiquette, office etiquette, cubical etiquette, and dress etiquette. If you are looking for free customer support powerpoint template or any other free microsoft office powerpoint templates, then this template may fit very well for you. Phone conversations are just as important as facetoface conversations. Phone etiquette worksheet an eeoaa employer, university of wisconsinextension provides equal opportunities in employment and programming, including title ix and american with disabilities ada requirements. Multitudes of businesses, companies, and departments use telephones in their work every day. An efficient conversation over the phone truly is an art form. Web to pdfconvert any web pages to highquality pdf. The customer theme for powerpoint is a free template with blue background and customer support theme prepared for.
The template can also be used by researchers or inventors for example to show invents like the phone by bell. When answering calls placing calls handling business matters over the telephone 3. The team at mmm training solutions privileges you to have access to our free downloads that include free presentations of 18 of our soft skill training programs. Telephone etiquette free download as powerpoint presentation. Displaying powerpoint presentation on professionalism telephone and email etiquette available to view or download. When answering calls placing calls handling business matters over the telephone. Skip to main content search your notes e notes mba the best references for mba. If you want to continue this discussion or have a follow up question, please post it on the network. Telephone etiquette master the art of using courtesy and good manners while communicating over the telephone and excel in your professional and personal life by and. Free online telephone skills and customer care course. Using the telephone effectively and courteously answer the phone before the third ring.
A free powerpoint ppt presentation displayed as a flash slide show on id. This course examines the basics, most importantly to be considerate of others, dressappearance, the workplace versus social situations, business meetings, proper introductions and the handshake, conversation skillssmall talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. View telephone etiquette tips ppts online, safely and virus free. The uploader spent hisher valuable time to create this all about communication skills powerpoint presentation slides, to share hisher useful content with the world. Email is a big part of your company communications to customers, to business partners and internally within the company. How to use telephone etiquette to create and enhance business relationships. Objectives at the end of the workshop, the participants will be able to. However, answering the telephone and phone etiquette are still a big part of the experience for many businesses. In fact, sometimes email is the only communication your customer may have with your firm.
The structured approach to writing helps to make the task more creative and also showcases the power of creative narrative which can make communication more effective and concise. Business etiquette ii ppt describes meaning of business etiquette, importance of introduction, rules of introduction, handshake etiquette, telephone etiquette, office etiquette, cubical etiquette, and dress etiquette. Office mobile whether at work or on your mobile phone, it is very important that we are fully aware of. When making an outgoing call introduce yourself and the company you are calling from. Free powerpoint templates download free powerpoint backgrounds and powerpoint slides on mobile phone free iphone powerpoint template the template design has the image of an iphone 11 surrounded by colorful background. Etiquettethe practices and forms prescribed by socialconvention or by authority. Essential office etiquette is the property of its rightful owner. Jan 29, 2008 hi, can i please have a copy of the email etiquette powepoint emailed to me. Mobile phone etiquettes mobiquette etiquette refers to good manners which help an individual find his place in the society. Todays telephone etiquette for the workplace by staff although new technologies have changed the face of business, the need for proper workplace telephone etiquette has not changed.
Before you place calls be prepared plan your conversation. Ppt essential office etiquette powerpoint presentation. Ppt telephone etiquette tips powerpoint presentation free to. Jan 23, 2009 telephone etiquette work performed by the academy for educational development under sponsorship of the united states agency for international development usaid contract number. Free presentations of our soft skill training programs mmmts. View communication etiquette ppts online, safely and virusfree. Free iphone powerpoint template is the latest design for the technical presentations on information technology, communication, and iphone utilization. Download professionalism telephone and email etiquette 694812 ppt for free. Why is telephone skill important when you are on the phone with a customer or client, you are the single representative of your organization. To allow you to have a glimpse of the caliber of our programs. Then a telephone call might be more effective than an email. View communication etiquette ppts online, safely and virus free.
View telephone etiquette ppts online, safely and virus free. A few days ago there was a posting with regard to telephone etiquette. Etiquette is a very important factor in determining the success or failure of a business or a person, here are a few tips on business etiquettes. Use effective call greetings as a caller and receiver project del mars image in a positive manner practice good telephone techniques and telephone manners use appropriate language during telephone conversations speak with an effective telephone voice use an effective. Ppt telephone handling conversation mulok conversation bahasa inggris smk. The template is great for those looking for free phone communication presentations as well as online meetings or communication skills by phone, like telemarketers or call center personnel. Download professionalism telephone and email etiquette ppt for free. Telephone etiquette business telephone etiquette for success. Promote your telecommunication brand with free business communication ppt slides and cellphone ppt background. Telephone etiquette sample powerpoint by courseware issuu. The epic battle for telephone etiquette in the workplace infographic. Ppt telephone etiquette tips powerpoint presentation. Basic rule of telephone etiquette treat the caller in the manner you would like to be treated if you were placing the calls. Learning is not easy, you will have to spend time, energy and money to learn something worthwhile.
Sep 25, 2007 a few days ago there was a posting with regard to telephone etiquette. Communication, the human connection, is the key to. Ppt telephone etiquette powerpoint presentation free. At the end of the workshop, the participants will be able to. Mobile phones with lines powerpoint templates, phone tags. Use effective call greetings as a caller and receiver project del. Getting started a in this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Professionalism, telephone and email etiquette 462951. Keep your mouth free of gum or food when you talk on the telephone. Here are some effective telephone etiquette tips that you could use to stay atop the globalised business world a free powerpoint ppt presentation displayed as a flash slide show on.
Master the art of using courtesy and good manners while communicating over the telephone and excel in your professional and personal life by and experience skyrocketing your business. A bright red phone is placed in the title slide along with a beige border. A short presentation on telephone etiquette training by mmm training solutions. Use of appropriate etiquette ensures you will treat patients with respect and courtesy and provide a level of customer service that patients expect. Course overview this course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. Free powerpoint templates download free powerpoint backgrounds and powerpoint slides on mobile phone. Its so much different from both talking to people online and in person. If so, share your ppt presentation slides online with. Telephone etiquette a matter of using courtesy and good manners. Office mobile whether at work or on your mobile phone, it is very important that we are fully aware of how we talk or behave over the phone. When placing multiple calls on hold, remember to return to the first caller you placed on hold first when you are transferring a phone call. You are osu extension rules for telephone communication. Ppt telephone etiquette powerpoint presentation, free.
Telephone etiquette work performed by the academy for educational development under sponsorship of the united states agency for international development usaid contract number. Answer calls and return missed calls within 24 hours. When receiving an incoming call always identify yourself for example jaya speaking, this is dev here outgoing calls. Placing or receiving a professional telephone call if you are answering a professional call. Ppt business etiquette powerpoint presentation free to. Displaying powerpoint presentation on professionalism telephone and email etiquette 694812 available to view or download.
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